Question 1

Do you do a live draw?

Accepted Answer

Sadly, our draw doesn’t have its own spotlight moment on TV or a live stream. It’s a behind-the-scenes kind of magic, but trust us, it’s just as exciting.

Question 2

I'm a winner! How do I claim my prize?

Accepted Answer

If you're a lucky EHG winner, you will be contacted by an EHG representative who will provide step-by-step instructions on how to book your holiday. They'll also inform you of what's included and answer any other questions you might have to ensure you have a truly incredible experience as a winner at EHG.

Question 3

I'm a winner! Who will handle my holiday booking?

Accepted Answer

If you're a lucky EHG winner, your holiday booking will be handled by the supplier of the holiday or an EHG concierge representative. An EHG representative will provide step-by-step instructions on how to book your holiday. They'll also inform you of what's included and answer any other questions you might have to ensure you have a truly incredible experience as a winner at EHG.

Question 4

I'm a winner! How long do I have to claim my winnings?

Accepted Answer

If you're a winner of an EHG prize, you will be contacted by an EHG representative. Your prize will remain available for 4 weeks for you to get in touch and make your booking. After 4 weeks, an unclaimed prize draw may occur.

Question 5

What's the time frame for using my trip? Do I have to travel immediately?

Accepted Answer

Great question! Typically, the time frame to use your trip is within 9 months of being announced as a winner. However, we advise you to check on the specific terms and conditions of your booking with Exclusive Holiday Getaways. If you need help, please reach out to our customer service team for the most accurate information. They'll be happy to help you plan your getaway within the available time frame!

Question 6

Is it possible to participate if I'm out visiting a different state or country?

Accepted Answer

You can subscribe as a member of EHG from any state within Australia with the exception of residents from South Australia.

Question 7

Can I gift my holiday to a friend or family member?

Accepted Answer

Of course! Once you are contacted by an EHG representative, you can nominate/gift your holiday to any individual of your choosing.

Question 8

What are the eligibility criteria?

Accepted Answer

Entry is only open to Australian residents (excluding SA) aged 18 years or over who are a new or existing EHG Rewards subscriber (“Subscription”). To be eligible to win a prize, entrants must have an existing Subscription at the time of the relevant Weekly Draw.

Question 9

How to enter?

Accepted Answer

Individuals who, during the Promotional Period, either hold an existing Subscription or purchase a new Gold, Diamond or Ultimate Subscription will automatically receive an entry or entries into the relevant Weekly Draw as set out in the table below. Each Subscription provides an individual with exclusive access to the EHG Rewards platform (the level of access, offers and discounts provided on the platform is dependent on the type of Subscription purchased). To become a Gold, Diamond or Ultimate subscriber, individuals must visit ExclusiveHolidayGetaways.com.au, input the requested details (including but not limited to their full name, email address, mobile phone and selected charity of nomination) and purchase their chosen Subscription. Subscriptions are subject to the subscription terms and conditions available at ExclusiveHolidayGetaways.com.au

Question 10

What is the draw method and timing?

Accepted Answer

There will be one (1) draw conducted for all entries received each week of the Promotional Period, consisting of four (4) weekly draws (each a "Weekly Draw"). Subject to the start time, entries into each Weekly Draw will open and close on the dates/times indicated in the table below. All Weekly Draws will take place at Asta Solutions Pty Ltd, Level 2, 420 St Kilda Road Melbourne VIC 3000 at 9:00pm AEDT/AEST on the dates indicated in the table below, in the presence of an independent scrutineer. The Promoter may draw additional reserve entries and record them in order in case an invalid entry or ineligible entrant is drawn. Winners will be notified by email and telephone within two (2) business days of the relevant Weekly Draw and their names will be published online at https://exclusiveholidaygetaways.com.au/winners on the dates indicated in the table below. All winning and non-winning entries in each Weekly Draw will NOT be entered into all subsequent Weekly Draws

Question 11

What are the prize details?

Accepted Answer

Prizes change weekly and are listed within the trade promo T&C’s available at: https://exclusiveholidaygetaways.com.au/trade-promotion-terms-conditions

Question 12

What is the claim process?

Accepted Answer

The winners will be contacted via email or phone by a member of EHG to notify them of their winning entry. Subsequently a concierge representative of the holiday supplier will contact the winner via phone or email to book in their holiday.

Question 13

How do I claim my EHG rewards?

Accepted Answer

You can claim a benefit via the online store within EHG Rewards. There are discounts and gift cards to utilise.

Question 14

What is your refund policy?

Accepted Answer

Refunds of goods and services purchased or redeemed via the EHG Rewards platform is at the sole discretion of the retailer/supplier. The T&C's of the offer and supplier are specified within the rewards page.

Question 15

How do I claim my savings?

Accepted Answer

You can claim your savings as either a discount or gift card on the member rewards platform.

Question 16

What happens if my eGift card expires?

Accepted Answer

Please check the Terms and Conditions of your eGift card. Expiry dates are specific to each Retailer. All expiry dates and other information about the eGift card can be found when accessing your eGift card details via your mobile phone digital wallet or viewing your gift online.

Question 17

How to redeem an eGift Card

Accepted Answer

When you have received your gift via email, follow the below steps to view and store the eGift Card safely in your digital wallet or mobile device. Locate the gift email and click ‘Redeem Gift’ The gift page will load, and you will get access to your gift.

Question 18

When will I see my Total & my Transaction History updated?

Accepted Answer

Usually within 24 hours of your purchase but it can sometimes take up to 5 days for your transaction to clear between banks and appear on your Profile.

Question 19

What payment methods do you accept at EHG?

Accepted Answer

At EHG, we've got you covered! We accept all major credit cards, so you can go in the running to win your dream getaway with ease and confidence. Your next adventure is just a swipe away!

Question 20

How can I update my billing information with EHG?

Accepted Answer

Need to update your billing details? No problem! Simply log in to your EHG account on our website or app, head over to "My Account", and update your billing information.

Question 21

When will I be charged next for my subscription with EHG?

Accepted Answer

Your billing follows the rhythm of your subscription choice. If you're on a monthly plan, expect a charge every month from your sign up date - so if you joined us on the 10th, that's your specific day each month! For our yearly adventurers, your next charge will be on your subscription anniversary.

Question 22

How can I cancel or change my subscription plan with EHG?

Accepted Answer

Thinking about switching things up or taking a break? No worries! Just log in to your account, head over to "My Account," and you can easily cancel or change your subscription level. And the best part? There are no cancellation fees! We're all about making your experience as flexible and hassle- free as possible.

Question 23

What is EHGs' refund policy?

Accepted Answer

We understand that plans can change! You can cancel your subscription at any time, and it will take effect at the end of your current billing cycle. This way, you can enjoy the benefits of your subscription up until the very last day you've paid for.

Question 24

Can I get a copy of my billing statement?

Accepted Answer

Of course! You can easily access a copy of your billing statement by logging into your account and visiting the "My Account" section.

Question 25

Are Exclusive Holiday Getaways tax deductible?

Accepted Answer

Great question! Generally, personal holidays and rewards programs are not tax deductible. However, it's always best to consult with a tax professional to understand what applies to your specific situation.

Question 26

How do I access my EHG account?

Accepted Answer

You can access your EHG account via My Account on the Exclusive Holiday Getaways site or App once you've logged in to the EHG site using your username and password.

Question 27

How do I reset my EHG password?

Accepted Answer

Reset your password via the "Forgot My Password" field on the login screen and follow the prompts.

Question 28

How do I update my email preferences?

Accepted Answer

You can update your email preferences by logging in to your EHG account and going to "My Account" to update your email preferences.

Question 29

Can I share my EHG account with someone else?

Accepted Answer

It is advised that you keep your login details confidential, only one user can be assigned to an account at a time.

Question 30

Is Exclusive Holiday Getaways a charity?

Accepted Answer

EHG is not a registered charity, however 20% of every membership transaction is donated to our leading charity partners. Review our partners here

Question 31

How can I contact customer support?

Accepted Answer

You can contact customer support using the enquiry form on this FAQ page or via the toll free number displayed on the same page. The support team are operational during business hours Monday to Friday 9am to 5pm.

Question 32

How do I report a technical issue?

Accepted Answer

You can report a technical issue via the enquiry form on the FAQ page or via the toll free number displayed on the FAQ page. The support team are operational during business hours Monday to Friday 9am to 5pm.

Question 33

Is Exclusive Holiday Getaways legitimate?

Accepted Answer

Exclusive Holiday Getaways is a legitimate Australian business founded in 2024. We partner with leading organisations like Latitude Financial, Starlight Children's Foundation, Vision Australia, Ronald McDonald House Charities, Beyond Blue, Fight MND, Meals on Wheels, Big Brothers Big Sisters, Leukaemia Foundation and WWF. We are driven to deliver our customers excellent rewards and give everyday Australians the opportunity to win amazing luxury getaways. For more information on us and our story, visit our About Us page.

Question 34

What is the contact information?

Accepted Answer

Phone: 1800 344 287 Email: support@exclusiveholidaygetaways.com.au

Question 35

What are the disclaimers?

Accepted Answer

Privacy Policy - https://exclusiveholidaygetaways.com.au/privacy-policy Terms and Conditions - https://exclusiveholidaygetaways.com.au/terms-conditions Member Terms and Conditions - https://exclusiveholidaygetaways.com.au/member-terms-conditions

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